1. Q: Can I change the information on my online account?
A: Yes, of course. To change personal information, such as your phone number, email address or account password, click on My Account at the top of any page. After you enter the new information, click the Update button located at the bottom of the page. Please note: you must change your address before adding any items to your basket to ensure product availability.
2. Q: Can I see orders that I have placed in the past?
A: You can view past and current orders by clicking on "My Account" at the top of any page. You will be able to view order number, order status and delivery date.
3. Q: How does search work on your site?
A: The navigation bar can be found in the left side of our home page, you can move your mouse to any team you like, and click the left button, our server will return a list of deals and other written content pertaining to the terms specified in your query. However, we do not include results from deals that have expired or that we know are no longer active.
Order Questions
1. Q: Is there a minimum purchase amount?
A: No. We do not have a minimum purchase dollar amount. All of our merchandise can be initially purchased in single units!
2. Q: Can I change my order?
A: We are unable to amend your order, however, it may be possible for us to cancel your order on your behalf prior to dispatch. Please send us emails to inform that. Once the item is dispatched, we cannot cancel your order.
3. What is likenfl.com's return policy?
We do appreciate your shopping at nfldays.com and wish you always keep completely satisfaction with your purchase. If you are unsure about your purchase, please do not wear the item(s).
Merchandise can be returned under the guidelines on this page (below).
4. What should I do when I want return a purchase?
You may return a purchase by mail, according to the guidelines for each method stated below. After 20 days, items may not be returned for any reason. Apparel items must be in unused original condition with tags still attached unless problems in manufacturing exist. Before you return an item by mail, please read the following policy first:
a. If your products are lost as the shipping company's fault on the road or before it was sent abroad, please tell us, then we will resend your items for free or refund the payment to you.
b. Please confirm your order details ( team name, player name and #.colors, buy quantity, request sizes). If we send your item according to the details you offer to us, we couldn’t refund payment to you, but accept for exchange. Return shipping is at buyer's expense.
c. Upon receipt of your order, please examine it carefully. If you find our products are in a bad quality or mistaken version within 3days, please take photos of them and send them to me. Then we will resend the good items for free or refund money to you. We will take full responsibility if our goods have any quality problems.
d. likenfl.com advises that when shipping product back, customers should choose the same shipper that delivered the product, as well as insure the item for full value should anything happen during shipping. likenfl.com is not responsible for returned product in transit.
e. If our order is out of stock, we will send e-mail to you to ask you to change for another item or just refund all your payment (including our freight) to you within 24 hours.
Payment Questions
1. Q: How safe is it to shop in your website?
A: All our online booking pages are secure using Secure Sockets Layer (SSL) encryption,
which ensures all information that you provide are securely transferred between the bank, server and your browser.
2. Q: What kind of payment methods are available for me?
A: Credit card. You can pay with Visa, MasterCard, Visa Electron, MC Macstro. We do not currently accept any government subsidized program cards, cash, gift cards, personal checks or store charge accounts.
3. Q: How long will it take to receive a refund from returned products?
A: The product you wish to return must be in a saleable condition in its original, undamaged packaging, and we will consider the overall condition of the product being returned when making a refund. This will usually reach that account within 7 working days.
Delivery Questions
1. Q: What are your shipping charges?
A: Usually all orders are processed and shipped within 7 working days, and you should pay for $20 as postage. But if you place an order with more than 10 jerseys, it is free for shipping.
2. Q: How long will it take to delivery?
A: We shall dispatch most of orders within 12 hours once your payment is cleared, you will receive tracking number within 48 hours once we have shipped order.
3. Q: How do I track my order?
A: We will send tracking number within 2 business days of purchasing, please do check your email box frequently.
4. Q: How can I get my order shipped to a different address than my billing address?
A: Orders can sometimes be shipped to a different address as request, however, we may send you an email for confirmation before delivery, please do remember to check your email box and reply us, so we can proceed timely!
